Refunds & Returns

Your satisfaction, our priority

At NOURASKINCARE, we want you to be completely satisfied with your purchase. That's why we have a hassle-free refunds and returns policy.

Quality check at your fingertips

We understand that mistakes can happen. That's why we encourage you to carefully check your order or items upon receipt. If you notice any errors or issues, please reach out to us immediately. Our dedicated customer service team is here to help resolve any concerns you may have.

A smooth returns process

If you need to return an order, simply contact our customer service team to request a returns authorisation number. This number is essential for a smooth and efficient return process. Without it, the return might take longer than necessary. We value your time and aim to make the return process as convenient as possible.

Protecting your rights

We want you to feel confident when shopping with us. Rest assured that you are protected by your statutory rights as a consumer. If there are any issues with your order, we will investigate and work towards finding a satisfactory solution for you.