Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@nouraskincare.com
- All
- 1. General Questions
- 2. Orders & Payments
- 3. Shipping & Delivery
- 4. Product Authenticity & Ingredients
- 5. Returns & Refunds
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
1. General Questions
Noura Skincare is an online store specializing in high-quality skincare and beauty products. We offer a variety of authentic products sourced from top brands worldwide.
We are based in the UAE and cater to customers across the country.
Currently, we are an online-only store, ensuring easy and convenient shopping for our customers.
You can reach our team via email at support@nouraskincare.com or through our social media channels.
2. Orders & Payments
Simply browse our website, add products to your cart, and proceed to checkout. Follow the onscreen instructions to complete your purchase.
We accept Visa, Mastercard, American Express, and most of the major debit/credit cards for secure online payments.
Yes, you can request a refund for your paid order through the website and place a new order with the modifications.
Yes! Follow our Instagram @nouraskincarearabia for the latest promotions, discounts, and special offers.
3. Shipping & Delivery
Delivery typically takes 2 to 4 business days anywhere in the UAE.
Shipping is 30 AED across the UAE. Orders above 300 AED qualify for free shipping.
Yes! Once your order is shipped, you will receive a tracking number via email or WhatsApp.
4. Product Authenticity & Ingredients
Yes! We source all our products directly from authorized distributors to ensure authenticity.
Each product page on our website includes a list of ingredients. If you need further details, feel free to contact us.
Yes, of course! We always ensure that our products are within their expiry dates. We regularly restock to provide you with the latest and highest-quality products.
5. Returns & Refunds
We accept returns for unused, unopened products within 2 days of delivery. Please read our return policy for details.
Contact our support team with your order details, and we will guide you through the return process
Refunds are typically processed within 5-10 business days after the returned item is received and inspected.
Please contact us immediately with pictures of the item, and we will arrange for a replacement or refund.